Privacy policy

Introduction

East City Auto (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website.

This policy is governed by the Privacy Act 2020 (New Zealand) and applies to all users of our website.

What Information We Collect

We may collect personal information from you when you:

• Submit an enquiry or booking form
  
• Call or email us directly
  
• Interact with our website or marketing campaigns

Information collected may include:

• Your name
  
• Your email address
  
• Your phone number
  
• Vehicle details or service enquiry information you choose to provide

We may also collect non-identifying website usage data through analytics and advertising tools. This includes your IP address, browser type, pages visited, time spent on site, and how you found our website.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries or service requests
  
• Provide you with quotes, bookings, or support
  
• Improve our website and marketing efforts
  
• Analyse how visitors interact with our site
  
• Promote our services, including through remarketing and digital advertising

Cookies & Website Tracking

Our website uses cookies and other tracking technologies to enhance your experience and understand how our website is used.

We may use tools such as:

• Google Analytics
  
• Meta (Facebook/Instagram) Pixel
  
• Other similar marketing and analytics services

You can manage or disable cookies through your browser settings. Disabling cookies may impact your experience on our website.

Third-Party Services

We may use third-party platforms and providers to help operate our website and digital marketing. These services may process information such as your device data, usage patterns, or enquiry form submissions as part of our website functionality.

Disclosure of Your Information

We may disclose your personal information:

• When necessary to provide you with services
  
• When required by law or legal process
  
• To third-party tools or platforms used to operate our website and communications
• If you give us permission or reasonably expect us to do so

We do not sell or trade your personal information.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. However, please be aware that no method of online transmission or storage is completely secure.

Your Rights

Under the New Zealand Privacy Act, you have the right to:

• Access the personal information we hold about you
  
• Request corrections to your information
  
• Request deletion of your information (where appropriate)

To exercise any of these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

East City Auto

📍 17a Greenmount Drive, East Tamaki, Auckland

📧 Email: admin@eastcityauto.co.nz

📞 Phone: 0800 TUNE UP

📱 Mobile: 027 468 6086

☎ Landline: 09 869 2411